Privacy Policy
Last updated: January 05, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
1. Introduction
At Kiya Courier Cargo, we are committed to protecting the privacy and security of our customers’ personal and shipment information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, or any of our logistics services (air, rail, surface).
By using our services or engaging with our platform, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
We may collect several types of information when you interact with Kiya Courier Cargo:
Personal Information: Name, address, phone number, email, billing/shipping address, and other contact details.
Shipment Information: Contents description, declared value, weight, package dimensions, pickup & delivery addresses.
Transactional Information: Payment details, invoice data, order history.
Device & Usage Data: IP address, browser type, device type, cookies, and analytics data to understand how you use our website or app.
Location Data: When you allow it, we may collect precise or approximate location data (e.g., for pickup or delivery coordination).
3. How We Use Your Information
We use your information for the following purposes:
To process and manage shipments, including pickup, transit, and delivery.
To provide real-time tracking, notifications, and status updates.
For billing and payment processing, including generating invoices and financial reconciliation.
To improve our services by analyzing usage patterns and optimizing routes and logistics.
To communicate with you, such as sending booking confirmations, customer support responses, and other service-related notices.
For security and fraud prevention, including risk analysis and verification.
To comply with legal obligations, such as regulatory requirements or law enforcement requests.
4. Disclosure of Your Information
We may share your information with third parties under limited circumstances:
Service Providers: We may disclose information to logistics partners, subcontractors, or third-party transporters who help us operate our business (e.g., ground/rail carriers, air freight agents).
Payment Processors: To complete financial transactions securely.
Legal & Regulatory Authorities: When required by law, or to respond to lawful requests (such as court orders or regulatory investigations).
Business Transfers: In the event of business restructuring, merger, acquisition, or sale, your information may be part of the transferred assets (with assurance that the acquiring entity honors similar privacy commitments).
Aggregated / Anonymized Data: We may share anonymous, de-identified usage data for analytics, benchmarking, or business insights.
5. Your Data Rights
You have certain rights related to your personal information:
Access & Correction: You can request a copy of your personal data, and ask us to correct or update inaccurate or incomplete information.
Deletion: Under certain circumstances, you may ask us to delete your personal data.
Consent Withdrawal: You may withdraw your consent for processing (where we rely on consent) but be aware this may affect our ability to provide certain services (e.g., tracking).
Cookies: You can reject or manage cookies via your browser settings. However, disabling cookies may limit functionality on our site.
6. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your data, including:
Secure storage using encrypted systems
Access controls and authentication for our staff
Regular audits and data protection assessments
However, no system is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal and shipment-related data only as long as needed for the purposes for which it was collected, or to comply with legal or regulatory obligations. After that, your data may be anonymized or securely deleted in accordance with our data retention policies.
8. Limitation of Liability
Our liability for loss or damage related to your shipment is subject to the terms of our Terms & Conditions / Contract of Carriage. This policy does not extend or change those contractual liability limitations. For claims, loss, or damage, you should also refer to our published terms, insurance options, and claims procedures.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do:
We will post the revised policy on our website with a “Last Updated” date.
For major changes, we may notify you (e.g., via email) and obtain your consent if required.
10. Governing Law & Dispute Resolution
This policy is governed by the laws of India. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Kiya Courier Cargo
Email: info@kiyacouriercargo.com
Address: 24 Goldan Plaza, Kamrej Char Rasta, Surat, Gujarat, India 394185